Till a few years ago, finding lost luggage and articles was virtually unthinkable for rail passengers in the prevailing system. However, the Station Manager of New Delhi Railway Station Rakesh Sharma, made it possible singlehandedly through his sheer grit and administrative acumen besides a compulsive desire to extend help to the needy. The idea to help passengers retrieve their lost articles was triggered in Sharma’s conscience about five years ago when he noticed a female passenger completely dejected after losing her purse which contained her mangalsutra (a prized gold ornament worn by married Hindu women in the country).
