HYDERABAD: The District Consumer Disputes Redressal Commission-II, Hyderabad, has ordered Ethiopian Airlines to pay a compensation of Rs 50,00,00 to a Hyderabad man along with a cumulative refund of Rs 2,04,128 on four air tickets for neither providing an alternative flight within the same fare nor reimbursing the original amount over flight cancellation in May 2020.
The complainant, Satish Patangay of Secunderabad, had booked four to-and-from tickets from Hyderabad to Mt. Kilmanjaro, Tanzania, by the airlines, amounting to Rs 2,04,128 in May 2020. However, due to Covid-19 pandemic-related issues, the flights were cancelled unprecedentedly. Subsequently, the airlines issued Satish a voucher of the same amount, valid up to July 2021. Despite considering the consumer’s request for a refund, the airlines again renewed the voucher’s validity until June 2022.
