As airlines work towards attracting flyers post-COVID, Virgin Atlantic has announced unlimited free date and flight changes for new bookings as part of a series of enhancements to provide flexibility to customers and support their future travel plans.
“Alongside the improved changes policy, the rebooking horizon has been extended for all customers all the way until 30 April 2023, giving a broader window of time to reschedule plans, if needed,” the airline said in a statement.
The airline said that the updated commercial policy ‘enables Virgin Atlantic customers making a new booking for travel up to 30 April 2022, or those with a cancelled flight up until 31 August 2021, to make as many free-of-charge changes as necessary to their travel dates, origin or destination all the way until 30 April 2023, as well as one free name change.’
“All Virgin Atlantic customers with a pre-existing booking made up to and including 5 February 2021 also have the flexibility to reschedule their travel for a new travel date up to and including 23 April 2023. If their rebooked travel is between 1 June 2021 and 31 December 2022, any fare difference will be waived up to the value of £60 for Economy, £120 for Premium and £350 for Upper,” the airline said.
“The changes also apply to customers who already have an open ticket with credit due to flight disruption. The cost of fare difference for all customers will be completely waived if the new travel date takes place on or before 31 May 2021 – a two-month extension on the previous policy,” the airline said.
“We understand the difficulties that Covid-19 and ongoing travel restrictions may pose to our customers, so in order to support them we have revised and simplified our policies. By further increasing flexibility, customers making new travel plans will enjoy unlimited opportunities to make free changes, all the way until 30 April 2023, offering greater peace of mind and enabling them to book future travel with confidence,” Juha Jarvinen, Chief Commercial Officer, Virgin Atlantic was quoted in the statement.
