The revamped board of Air India headed by chairman N Chandrasekaran is bringing business accountability to the airline that’s undergoing a system overhaul under Tata ownership to save costs and improve efficiency, top officials close to the exercise told ET.
Air India’s passenger services system (PSS) that includes a wide range of functions, including flight scheduling, ticket reservations, ecommerce and loyalty, has been moved to leading travel-technology company Amadeus as the existing agreement with SITA ends in June.
