It’s all change for the Maharajah. The $2.4-billion purchase deal is done and now Air India, the country’s highest-profile public sector company, is owned by the Tatas. “We are very happy to have Air India back in the Tata group. We look forward to working with everyone in creating a world-class airline,” says Tata Sons chairman N. Chandrasekaran.
Passengers flying the airline should start seeing changes starting this week, according to India Today Television. For starters, there will be a big stress on enhancing customers’ experience with passengers to be addressed as “guests.”
