Air India has issued a new set of instructions to its cabin crew, calling upon them to wear minimum jewellery and avoid visiting duty-free stores, as it seeks to improve its on time performance (OTP).
Late last month, the Tata group took over the airline from the government and is now putting in place various measures to enhance customer service, improve meals and operate flights with minimum delays.
On Sunday, the airline’s executive director (IFS) Vasudha Chandna issued a circular with a list of steps to maintain OTP on all flights across the network and prevent delays that could occur due to cabin crew.
