Vistara plans to use virtual reality and augmented reality technologies for certain training activities for the staff, the airline’s chief Vinod Kannan said on Monday and emphasised that there is always going to be a place for human intelligence as certain situations cannot be handled by bots.
The full service carrier, which will complete nine years of flying on January 9, is already using chatbots to address customer queries.
To a query about the use of artificial intelligence by the airline, its CEO Vinod Kannan said there are certain things that have already been done.
