Admitting that Vistara fell short of customers’ expectations in the last few months, its Chief Executive Officer Vinod Kannan has said the airline is addressing some of the gaps on a war footing while many changes and enhancements are in the offing.
Kannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel plans and the frustration over a long wait to reach out to the airline’s call centre.
