India’s aviation regulator pulled up Air India on Thursday, saying its handling of the incident where a passenger urinated on a woman on-board a New York-Delhi flight appears to have been “unprofessional”, “devoid of empathy”, reflected “systemic failures”, and smacked of “dereliction of duty”.
Asking the company why action should not be taken in light of such an apparent conduct, the regulator issued a show-cause notice. The incident came to light on Wednesday: A seemingly inebriated passenger in the business class urinated upon a co-flyer, a woman in her seventies, during a flight on November 26. In the aftermath, the crew allegedly did not act promptly enough to make the situation comfortable for the latter, the victim alleged.
The unruly passenger was on Thursday identified as Shankar Mishra, a senior executive at American multinational firm Wells Fargo, based in Mumbai.
