Air India was “unprofessional” and “devoid of empathy” in dealing with the female passenger who was allegedly urinated upon by a male co-traveller on a New York-Delhi flight on November 26, the aviation regulator said on Thursday.
The airline, said the Directorate General of Civil Aviation (DGCA), had violated rules related to the handling of an unruly passenger onboard, and its conduct led to a “systemic failure”.
The DGCA, therefore, has issued show-cause notices to Air India’s accountable manager, director (in-flight services), pilots, and cabin crew members of the flight on “why enforcement action should not be taken against them for dereliction of their regulatory obligations”.
