The Ministry of Civil Aviation (MoCA) on Tuesday said check-in counters left unmanned by airlines were leading to congestion at major airports in the country.
“Airlines are therefore advised to deploy sufficient manpower at all check-in/baggage drop counters well in advance to ensure decongestion and smooth flow of passengers at airports,” the MoCA’s said in the letter.
A surge in air travel – airports have seen over 400,000 domestic flyers a day for 10 consecutive days – has strained the infrastructure at the country’s busiest airports such as Delhi and Mumbai and forced the MoCA to order a reduction and shifting of peak-hour flights.
