The UK’s Competition and Markets Authority (CMA) has launched an investigation into flag carrier, British Airways (BA) and the Irish airline Ryanair over whether they have broken consumer law by failing to offer refunds for customers who couldn’t legally take flights due to Covid-19 lockdowns.
During the lockdowns, the two airlines refused to give refunds to passengers that were lawfully unable to fly, with British Airways offering vouchers or rebooking and Ryanair providing the option to rebook, Xinhua news agency quoted the CMA, an independent non-ministerial department, as saying in a statement on Wednesday.
Both firms may have breached consumer law and left people unfairly out of pocket by failing to offer their money back,it added.
