The Department of Consumer Affairs (DoCA) has directed online travel platforms such as EaseMyTrip, Yatra, MakeMyTrip, HappyEasyGo and Cleartrip to refund booking amounts of airline tickets to consumers whose travel was disrupted by the pandemic.
In 2020, the Supreme Court had also ordered airlines to refund passengers who were forced to cancel flight tickets due to the nationwide lockdown imposed by the government to arrest the spread of the coronavirus.
