India’s top four electric two-wheeler makers, which were found to have violated norms by billing customers for the charger and proprietary software separately from the scooter, have so far collectively paid about ₹10 crore to customers of the more than ₹300 crore they had agreed to refund.
Earlier this year, a government probe into customer complaints had found that Ola Electric, Ather Energy, TVS Motor and Hero MotoCorp were billing their charger and proprietary software as an add-on to their electric scooters in a bid to lower the reported sale price of their products and be eligible for subsidies under a government programme that seeks to promote local manufacturing and faster adoption of electric vehicles (EVs).
