Over the years, airports have seen great advancement in terms of facilities, ambience and spaciousness in order to bestow a marvellous experience for people who travel by air. In the post-pandemic world, air travel has been on the rise which has increased pressure on the airports. On the basis of number of passengers handled per year, airports can be classified into Mega, Large and Medium categories.
According to the J.D. Power 2023 North America Airport Satisfaction Study, passenger experience at the airports has improved despite big rise in number of passengers. Disruptive factors like weather disturbances leading to flight delays and baggage claim issues have happened but some airports have lived up to the expectations of passengers.
