A Maharashtra consumer forum has directed tour operator Thomas Cook (India) to pay Rs 4 lakh to a city resident for “a deficiency of service” and adopting “unfair trade practices”.
Anant Korde had moved the Maharashtra State Consumer Disputes Redressal Commission after the company refused to pay him full refund upon cancellation of a Europe tour.
He had booked a ‘Grand Bargain Europe Tour’ package for himself, his mother, wife and two children in May 2014.
Korde paid Rs 2,50,000 as an advance for the tour, which was to begin from May 28, 2014. The total cost of the package was Rs 9,40,138.
The complaint said he wanted to travel by Eurostar train from London to Paris, which Thomas Cook agreed to arrange.
