In Panchkula’s Motor Market, on a small desk outside a tyre shop, sits Narendra Sharma, a retired SDO who worked with the electricity department. Post-retirement, in 2005, Mr Sharma started a consultancy service for people facing electricity-related problems.
Since then, he has assisted hundreds of complainants to register their complaints at the electricity department and get prompt responses. His customers are people who are having difficulty getting electrical connections or those who are being charged exorbitant amounts of money due to faulty meter readings. Sharma guides helpless citizens through the tedious process of dealing with government departments free of cost.
