Smart and well-groomed cabin crew members, better on-time performance of flights, calling passengers as “guests” and enhanced in-flight meal service are some of the measures the Tata Group is focusing on at Air India immediately after taking over the airline on Thursday, sources said.
The employees have been told by the Tata Group that there will be a change in “image, attitude and perception” of Air India, they said.
Cabin crew members have been instructed to address all passengers as “guests” and cabin crew supervisor will have to ensure safety and service standards provided to the guests, they noted.
