With use of smart technologies like ‘Advanced Distribution Management System’ (ADMS), ‘Geographical Information System’ (GIS), ‘Field Force Automation’, and ‘Digitalization of Services’, Tata Power Delhi Distribution (Tata Power-DDL) has released over 10,000 electricity connections in this year within an average time of 48 hours.
A senior Tata Power-DDL said that the technologies are helping the company to track consumer service request instantly, do remote diagnosis, coordinate with project managers and find the best solution all the while keeping the customer updated in real time.
Besides drastically improving several processes and enhancing consumer experience across all touch points the integration of these advanced technologies have also significantly improved the ‘Getting Electricity’ process reducing the number of steps involved and simplification of the document procedure through acceptance of self-certified declaration along with two documents namely ownership,
