The Tata Group is blueprinting a 100-day plan for Air India to improve the operational and service standards of the airline, under the watch of an expatriate chief executive, with the name of former Delta president Fred Reid emerging as the favourite among the shortlisted candidates for the CEO post.
As part of the 100-day plan for the national carrier it is set to take over from the government, the group aims to improve its on-time performance, as well as issues related to passenger complaints and call centres.
