The goal is to make Air India the world class airline it deserves to be, Tata Sons chairman N Chandrasekaran told employees of the newly acquired carrier during a virtual staff address on Wednesday.
Chandrasekaran’s took over the airline on January 27 after the long-awaited disinvestment of India’s national carrier, which began its life in what is now Tata Sons. In recent years, the airline reeled under losses, surviving on bailouts by the government,
The Tata Sons chairman promised employees the group will make the airline financially fit and set off on a path of technological upgrades. “We have very big dreams for Air India (AI). We want to be best in class customer service, we want AI to be the most technologically advanced airline in the world. We will upgrade all our aircraft, bring in new fleet and expand our outreach both domestically and internationally. We will ensure that our hospitality both in-flight and off flight is the best that any airline can provide,” he said.
