Resentment prevails among consumers of the Himachal Pradesh State Electricity Board (HPSEB) here due to the alleged deterioration in its services. Consumers rue that the board’s complaint offices are closed after 5 pm. Emergency services, too, have been withdrawn for want of field staff.
In Kangra subdivision, there are nearly 20,000 consumers and there is a gradual annual increase of consumers. When technical staff members retire, there is no replacement, which increases the workload on employees manifold. This has forced the authorities concerned to withdraw emergency services and round-the-clock complaint service.
