A shortage of field staff and poor infrastructure have adversely affected power supply in Palampur town and its satellite areas. Rural areas are the worst-affected, as there is no one to address public complaints after 5 pm. Power failure in Palampur and its adjoining areas is routine and no day goes when there is no power shutdown.
In the past five years, Palampur has witnessed vast urbanisation — over 10,000 new houses have come up — but the power supply infrastructure has remained the same as it was 10 years ago. In the absence of an independent power substation, the town and its adjoining areas are dependent on Maranda feeders, which is already overburdened, leading a supply crisis.