Passengers will soon be compensated for any involuntary downgrade of their tickets for a particular class by an airline, with aviation regulator DGCA preparing to put in place new norms. Once the norms come into force, the airline concerned will have to refund the full value of such tickets, including taxes, and also the affected passenger will be flown free of cost in the next available class, according to DGCA.
Against the backdrop of complaints from air travellers about their tickets booked for a particular class being downgraded by airlines, the Directorate General of Civil Aviation (DGCA) is now in the process of amending the existing regulations to address passenger grievances.
