NEW DELHI: For the second time within 1.5 years, the Directorate General of Civil Aviation (DGCA) has fined Air India for not providing mandatory facilities to passengers who are denied boarding or whose flights are delayed/cancelled.
The regulator on Wednesday imposed Rs 10 lakh penalty on AI on this ground for these reasons as well as not compensating business class passengers made to travel on unserviceable seats.
Last June also AI was fined Rs 10 lakh for violating rules for denying boarding and had then ordered it “to immediately put systems in place to resolve the issue.” Clearly the regulator feels the same has not been done.
