Kolkata: The Supreme Court on Tuesday issued notice to the Centre, ministry of civil aviation and the Director General of Civil Aviation, asking them to respond within three weeks on the flyers’ demand for full refund of tickets for flights cancelled due to suspension caused by Covid-19.
The petition filed by Air Passenger Association of India has support from Travel Agents Federation of India (TAFI) and Pravasi Legal Cell, an NGO that has contended that the non-refund of the ticket amount by airlines is illegal and violates the requirement of DGCA.
Instead of refunding tickets for cancelled flights, airlines are providing a credit shell that is valid for a year.
Of late, there have also been allegations of airlines cancelling flights arbitrarily and offering credit shell to flyers. While that is okay for those who have urgent travel requirements, many including a large section of senior citizens find it unfair as they don’t have any plan to travel in the current scenario.
