The Supreme Court Thursday directed refund of air tickets, domestic and international, for travel during the COVID-19 lockdown period from March 25 to May 24 within three weeks from the date of the cancellation of flights.
Accepting the Centre’s proposal, the top court directed that if the tickets have been booked through an agent for travel within the lockdown period, in all such cases full refund shall be given by the airlines immediately and the amount shall be passed on immediately by the agent to the passengers.
It said: “If on account of financial distress, any airline/airlines are not able to refund then they shall provide credit shell, equal to the amount of fare collected, in the name of passenger when the booking is done either directly by the passenger or through travel agent so as to consume the same on or before March 31, 2021”.
