The Directorate General of Civil Aviation (DGCA) on Tuesday outlined the conditions for airlines in case a passenger holding a valid ticket and having presented on time is denied boarding. If an airline is able to provide an alternate flight for the passenger within an hour, no compensation is required; however, if the alternate flight is provided within the next 24 hours, a compensation of up to Rs 10,000 is required; and anything beyond 24 hours, Rs 20,000 is laid down.
