Jet Airways will have the best possible app, website and IT systems and services among all Indian carriers without losing the human touch, its CEO Sanjiv Kapoor said on Friday.
“Human interaction cannot be fully replaced by technology — it must always be there as a backup, especially when things go wrong (during irregular operations, etc),” he stated in an email to employees.
The airline will announce its aircraft order soon after it receives its air operator certificate (AOC), Kapoor noted.
On May 5, Jet Airways conducted its test flight to and from Hyderabad in a step towards obtaining the AOC.
