NEW DELHI: Air India’s newly appointed CMD Campbell Wilson has asked the airline’s integrated operations control centre (IOCC), which is the “nerve centre” of any carrier, to report directly to him and give recommendations on how to improve the on-time performance.
Air India’s on-time performance (OTP) is not up to the mark and it is certainly not world class, Wilson said in an internal communique to employees on July 28.
“IOCC is the nerve centre of an airline. It not only manages our network of flights 24X7, 365 days of the year, it plays a crucial role in driving our OTP,” Wilson said in the communique, which has been accessed by PTI.
