The Railways is training its frontline staffers in “Seva Bhav” to inculcate in them a sense of professionalism in dealing with passengers, as part of the Mission Rail Karmayogi scheme, the ministry said on Thursday.
More than 51,000 frontline staffers — all Class III employees like station masters, ticket-checking staff, booking clerks and other such personnel who directly come in contact with passengers — have so far been trained in eight modules at the Indian Railways Institute of Transport Management (IRITM), a centralised training institute under the Ministry of Railways, it said.
