A consumer court in Chandigarh has held that once the passenger takes the ticket and travels by the train, it is the responsibility of the Railways to see that passenger reaches the destination safely with his luggage and belongings and it is the duty of the railway staff to see that the belongings of the passengers are safe. The State Consumer Disputes Redressal Commission of Chandigarh has penalised the Ministry of Railways and directed its officials to pay Rs 1.55 lakh to a city-based couple whose purse containing valuables was allegedly snatched by unknown persons on train.
