The State Consumer Disputes Redressal Commission of Punjab has dismissed the appeal of northern railway authorities and directed them to pay Rs 22,000 to a senior citizen, who suffered harassment after the train got delayed for more than 10 hours.
The complainant, Sujinder Singh (64) of Amritsar, booked two online tickets for up and down journey from Amritsar to New Delhi for August 1, 2018, and arrival from New Delhi to Amritsar on August 3, 2018, and booked three-tier sleeper in Hira Kund Express from Amritsar to New Delhi and for return in Shan-E-Punjab from New Delhi to Amritsar.
Singh submitted that the departure of Hira Kund Express, which runs from Amritsar to Visakhapatnam, was at 11.45 pm. He said that he reached the railway station at 11 pm.
