Towards better ticketing and seamless commuting, the Pune metro is in the process of introducing e-ticketing through WhatsApp. The online ticketing solution will offer commuters the convenience of booking their metro tickets on-the-go without having to wait at ticket counters.
Presently, the QR code e-ticket through WhatsApp is delivered at the TOM counter with the help of an operator and a digital kiosk. With the online solution, commuters will be able to initiate a WhatsApp chat by sending a message to the Pune metro phone number 9420101990 to initiate interactions with the chatbot or scan the QR code available at any metro station. In due course, direct ticket booking through a URL sent on WhatsApp ticketing (without having to visit the ticket counter/kiosk) will be implemented.
