PUNE Passengers on trains in the Pune division have registered the maximum number of complaints while “on board” as regards coach cleanliness, water and maintenance-related issues.
To analyse these complaints and find a permanent solution, the Central Railway (CR), from December 2, 2021, started a dedicated IT cell. The main objective of this cell is to give immediate assistance to passengers on board, resolve issues and monitor overall passenger complaints related the Railway ecosystem.
This cell is called the “Drishti” cell and is located on the Ghorpadi Locoshed premises.
Complaints from the Pune railway division are monitored and analysed here.
