The closure of Pune airport later this month and the resultant cancellation of flights has landed several flyers in trouble with many of them complaining of difficulties in getting refunds from airlines or in rescheduling bookings.
Several customers pointed out that they have spent hours trying to reach customer care lines, but the airlines are not forthcoming in providing an alternative travel date and are even warning them that a ‘cancellation fee’ will be charged if they opt for a refund.
In many cases, customers who had booked to travel during the October 16-30 closure period are still awaiting communication from airlines. Some have even resorted to raising the matter on social media platforms.
