The Union power ministry has notified rules to ensure the rights of consumers and to mandate standards of service such as round-the-clock electricity supply. The rules also provide for penalties for power distribution firms in case they do not maintain mandated standards of services.
“The Ministry of Power has promulgated rules laying down the rights of consumers… These Rules emanate from the conviction that the power systems exist to serve the consumers and the consumers have rights,” the ministry said in a statement on Monday when the Electricity (Rights of Consumers) Rules were notified.
