A consumer court in Kerala recently directed the Indian Railways to compensate a passenger with ₹60,000 for causing him inconvenience, mental agony and financial hardship due to the delay of a train by over 13 hours.
The Ernakulam District Consumer Disputes Redressal Commission made the ruling on October 18 in response to a complaint filed by Karthik Mohan, employed with a private firm in Chennai. The complainant said that he had booked a ticket on the 22640 Alappuzha-Chennai Express from Ernakulam to Chennai in the hope of attending an important meeting in Chennai. However, the train suffered a delay of more than 13 hours, disrupting not only the complainant’s plans but also causing distress to many passengers on-board, including NEET exam candidates.
The Railways argued that the train was delayed due to reconstruction work at Arakkonam in Chennai division.
