IndiGo has extended its apologies to passengers who endured an extremely uncomfortable hour-long flight in peak summer due to a technical problem that turned off the aircraft’s air-conditioning. Some passengers resorted to using the safety cards as makeshift fans, while a perspiring flight attendant was seen frequently distributing wet wipes to passengers.
“We deeply apologise for the inconvenience our customers experienced during your recent travel with us. We take our customers’ comfort and satisfaction seriously and regret the inconvenience on IndiGo flight 6E7261 from Chandigarh to Jaipur,” stated the airline in a released statement.
