The UP Electricity Regulatory Commission (UPERC) has taken a serious view of the defunct Consumer Grievance Redress Forums (CGRFs) across Uttar Pradesh and directed the power department bosses to act promptly to operationalise all these bodies which were set up to give relief to power consumers.
“The Commission directs that all efforts should be made at the level of the chairman, MDs of UPPCL and discoms to ensure the effective functioning of all CGRFs up to the level of circle in the next four months in accordance with the regulations and directions of the commission,” said the UPERC in its order on April 16, adding that “The Commission will schedule another review after four months.”
The commission pointed out that the regulation explicitly stated that CGRFs shall be established within 60 days from the date of notification of UPERC CGRF Regulations.
