Setting up an ombudsman for the aviation sector to address customer grievances is a good idea, Air India’s Chief Executive Officer and Managing Director (CEO & MD) Campbell Wilson has told Business Standard.
“Whether there is a need or not, I think it is often a good idea that a professional ombudsman can look at all the different sides of any issue and make an informed and independent judgement. I think it is beneficial,” Wilson said on the sidelines of an industry event.
Earlier this month, the newspaper had reported that the Ministry of Civil Aviation (MoCA) is planning to call a meeting with airlines, airports, and regulators to discuss whether an ombudsman is needed in Indian aviation to address customer grievances.
