Consumers of Bescom and other electricity supply companies (escoms) can soon get a compensation of Rs 1,000 per day if the companies fail to ensure power supply as per the rules.
In a major step that seeks to give power to the consumers, the Karnataka Electricity Regulatory Commission (KERC) has notified draft rules for consumers’ rights and invited the suggestions of the public in the next 30 days.
The KERC (Electricity Consumers’ Rights, Duty to Supply Electricity by the Licensees’ Standards of Performance) Regulations, 2021, seeks to focus on consumer satisfaction in the digital era by bringing transparency and accountability in the workings of the Escoms.
