Namma Metro passengers in Bengaluru can now use WhatsApp to purchase train tickets and recharge travel passes. The Bangalore Metro Rail Corporation Limited (BMRCL) has announced that the chatbot-based QR ticketing system will be operational from Tuesday, November 1, and commuters would not have to carry tokens or smartcards from now on.
The BMRCL said Namma Metro is the first transit service in the world to introduce an end-to-end ticketing system on WhatsApp.
BMRCL managing director Anjum Parvez told The Indian Express that Namma Metro has installed QR code scanners in stations and trained staff. The new system will come into effect on the occasion of Kannada Rajyotsava, he added.
