CHENNAI: Though more than 10 lakh commuters use suburban trains, the Southern Railway is yet to bring in or popularise digital payment options at ticket counters for buying tickets or season tickets.
They are yet to introduce point of sale machines or QR codes for ticket sales, though the feature is used for selling tickets for express trains and also for unreserved class tickets.
This has inconvenienced suburban commuters at a time when contactless ticketing is the need of the hour due to the pandemic.
