KOCHI: The lockdown has been tough on international and domestic air travellers in the state. With firms like Air India yet to provide any assurance on refund of pre-booked tickets worth lakhs, many travellers are in a dilemma.
“I booked tickets with Air India for a family trip to Andaman and Nicobar Islands in April. However, I cancelled the tickets on March 19 considering the pandemic. The officials then told me that the refund would happen within two weeks. It’s been five months now and I am yet to receive the refund,” said Shihabuddheen K, a Kochi native.
