Air travellers can now cancel tickets without having to pay anything within a day of the booking and also claim enhanced compensation for loss of baggage from airlines as the ministry of civil aviation on Wednesday finalised the new passenger charter, prescribing a series of consumer-friendly measures.
However, as per the new charter, zero cancellation charge won’t apply if the tickets are booked less than seven days before the scheduled departure time of the flight. In case of less than seven days between the date of booking and date of travel, the airline can charge cancellation fee limited to the total of base fare and fuel surcharge. Other components like tax, user development fee, airport development fee and passenger service fee will have to be refunded.
