Gautam Basu, an octogenarian British citizen who visits his family in Calcutta every winter, read the reports of the harassment faced by Air India fliers published in Metro on Saturday. He wrote to the newspaper from London sharing his own experience earlier this month.
I was elated when last year Air India introduced the non-stop once a week flight on the London-Calcutta-London sector. This, I thought, would be the end of the inconveniences of a passenger who had to make this journey from London to Calcutta and back and would have to take one of the Gulf flights, which entailed lengthy and tiring stopovers at either Dubai, Doha or Abu Dhabi, or take a flight to Delhi and then travel onward.
