Airlines, along with airports, should be made more accountable for baggage handling and timely delivery, according to a national survey carried out by LocalCircles.
The survey said that two in five fliers surveyed have had an experience in the last years years where the airline(s) had delayed their baggage or lost it.
Besides, one in two fliers surveyed said their checked-in luggage was damaged at least once.
As per the survey, the experience with customer service of the airline(s) and their responsiveness has been rated as poor or worse by one in four fliers surveyed.
