With an increasing number of complaints from consumers over receiving inflated power bills during the lockdown period of March to May, the Maharashtra Electricity Regulatory Commission (MERC) has warned power companies against disconnecting electricity supply of any resident or commercial premises due to non-payment of bills. It also urged the power utilities to allow consumers make the payments in three instalments.
In a meeting convened by MERC with the heads of all power companies, the commission recommended the setting up of a dedicated help desk or appointing a grievance officer at the sub-division or division level by every utility to ensure that the grievances of the commuters are addressed within a day.
