Air India’s new AI agent, Maharaja, is poised to revolutionise customer service in the airline industry. Maharaja is the world’s first airline-deployed AI agent, and it is powered by Microsoft’s Azure.
Maharaja can answer a wide range of customer queries in four languages: Hindi, English, French, and German. It can help customers with tasks such as generic, booking, baggage, cargo, special needs, flying returns, flights, check in, flight status, e-ticket, refund & cancellation and self-service re-accommodation.
